About Carolina Caring

Providing Exceptional Serious Illness Care

Families like yours often come to Carolina Caring craving simple-to-understand information about how to live with a serious illness:

  • Where do we start?

  • What can we expect?

  • How can our team help make things better?

Most often, your wishes are for a loved one’s physical comfort, peace of mind, and quality of life:

  • You want knowledgeable, encouraging people to support you along the way.

  • You long for a balanced mix of medical expertise and heartfelt compassion.

  • You yearn for confirmation that you’ve done things right and have given your loved one the best care possible at the appropriate time.

  • You expect to hear the truth about what disease can take away and look forward to discovering the relief that exceptional care can bring.

This is what we do.

Carolina Caring seeks, above all else, to honor your loved one and to provide the care and support you need. At times, that comes through medication and therapies. At other times, it’s offered through conversation and an understanding presence. You can count on us to provide comfort throughout the journey. 
 

OVERVIEW

Carolina Caring was established as one of North Carolina’s original three hospice providers in 1979, when formalized end-of-life care was in its early stages. We began as a small group of grassroots volunteers who came together to support families in our immediate community.   

Through the years, Carolina Caring has become a valued resource both locally and regionally for comprehensive serious illness care including palliative medicine services for adults and children as well as primary care for those who have debilitating medical conditions.

Thanks to our reputation for quality care and compassion, we now serve patients throughout western North Carolina. Patients, families and medical professionals throughout the region count on Carolina Caring to comfort, uplift, and care for individuals challenged by serious illness.

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Mission

To provide world-class, compassionate care by engaging all individuals and their families to enhance living.

 

Vision

Carolina Caring will lead the advancement of palliative medicine, hospice and end-of-life care by:

  • Being the most valued and preferred resource to patients, families, and partners in the communities we serve.

  • Embracing innovation and continual learning to deliver world-class organizational and individual performance.

Values

Our guiding principles for the delivery of exceptional care to everyone who needs us wherever they live are:

Service
creating a care experience that exceeds ever-changing expectations

Teamwork
caring for each other with mutual respect and support

Leadership
giving consistently more than what is expected with integrity, trust, and accountability

Respect
honoring inclusive, culturally relevant care

Excellence
inspiring beyond accepted standards

Commitment
making a difference with dedicated staff and volunteers

AWARDS

Professional excellence is a hallmark of Carolina Caring, and we believe that your trust in our care is enhanced by the work that we do throughout all divisions of our organization. Among the recognitions we’ve received are:

Modern Healthcare’s Best Places to Work (2019, 2020, 2021, 2022) – A program that identifies and recognizes outstanding employers in the healthcare industry on a national level

Hospice Honors Recipient – Carolina Caring has been recognized as a Hospice Honors recipient every year from 2018 to 2021. The award is based on the satisfaction and feedback from family surveys

The Joint Commission Accreditation – A rigorous evaluation that maintains industry standards (awarded every 3 years)

Verizon Wireless Technology Innovation Award – A regional award that showcases smart use of technology – the monetary award recognized our efforts to increase efficiency in documentation, thereby allowing our staff to spend more time with patients

Southeastern Association of Area Agencies on Aging Outstanding Community Service Award – A regional award that honored our successes in keeping patients from unnecessary repeat visits to the hospital

Volunteer of the Year Award – Regional recognition for incredible patient support

NHPCO Creative Arts Contest – Awards for excellence in photography

Nurse Practitioner of the Year – Frye Regional Medical Center

Board positions – Regional involvement in industry organizations by our CEO and COO

SHARP Certification – Safety in the workplace

Staff certifications – Nurses, CNAs, and others are trained as specialists in hospice care